Appeal is a feature for sellers to file objections to sanctions imposed on their store or store features. Appeals are submitted via the form on the page. Violation Center, then it will be reviewed by the Admin.
Here are the steps:
- Open menu My Shop → Violation Center
- Find the sanction you wish to appeal in Violation Log History
- Click the button ‘'Appeal'’
- The form page will display the sanction start date, sanction revocation date, sanction type, and sanction reason.
- Fill out the appeal form according to the questions provided.
- Submit the form
The form will then be sent to the admin with the status 'Submitted'. The admin will review the seller's submission. The seller will receive notification of the admin's response to the appeal.
If the appeal is rejected, the seller can see the reasons for rejection attached by the admin.