Terms and Conditions

These user terms and conditions constitute an agreement set forth in the contract between the User and PT. Sotta Teknologi Indonesia. By registering and using the VCGamers Partner service, the User is deemed to agree and understand to be bound by these terms and conditions.

If the user does not agree with one, some or all of the contents in these terms and conditions, then the user is not recommended to use the service partners.vcgamers.com

Users are subject to the Terms and Conditions; Privacy Policy; and other applicable provisions of VCGamers. Users are required to read these carefully, as they will impact their legal rights and obligations.

If the User violates the provisions, VCGamers has the right to give a warning regarding the violation or can immediately stop or suspend the Service.

A. Account

The User is personally responsible for maintaining the confidentiality of the account and password for all activities that occur under the User's account.
Users are required to ensure that they log out of their accounts at the end of each transaction/visit. If there is any unauthorized use of their account and password, users can report it to VCGamers.
VCGamers will not ask for a user's username, password or OTP (One Time Password) code for any reason.
VCGamers can take action in the form of product deletion, store moderation, store closure, account suspension and/or deletion of user accounts for any alleged violation of the VCGamers Terms and Conditions and/or applicable laws in Indonesia.
VCGamers has the right to close user or shop accounts temporarily or permanently if fraudulent acts are found in carrying out transactions and/or violations of the user penalty policy.
Users agree not to use, modify and/or exploit the Platform/Application network or data using either automatic or manual technology without permission from VCGamers.
Users agree not to use or access the VCGamers system in whole or in part with viruses, software or other technology that can disrupt, inhibit, limit, take over the functionality or weaken the integrity of the software or hardware system, network and/or data on the VCGamers Platform and Application.
Users are prohibited from creating and/or using hardware/software/features and/or other tools, including emulators, robots, macros, crawlers and/or automatic devices that aim to access or use services on the VCGamers system.
The User hereby declares that VCGamers is not responsible for any losses or problems arising from misuse of the User's account due to the User's negligence.

B. Security

The User is personally responsible for maintaining the confidentiality of the account and password for all activities that occur under the User's account.
Users are required to ensure that they log out of their accounts at the end of each transaction/visit. If there is any unauthorized use of their account and password, users can report it to VCGamers.
VCGamers will not ask for a user's username, password or OTP (One Time Password) code for any reason.
VCGamers can take action in the form of product deletion, store moderation, store closure, account suspension and/or deletion of user accounts for any alleged violation of the VCGamers Terms and Conditions and/or applicable laws in Indonesia.
VCGamers has the right to close user or shop accounts temporarily or permanently if fraudulent acts are found in carrying out transactions and/or violations of the user penalty policy.
Users agree not to use, modify and/or exploit the Platform/Application network or data using either automatic or manual technology without permission from VCGamers.
Users agree not to use or access the VCGamers system in whole or in part with viruses, software or other technology that can disrupt, inhibit, limit, take over the functionality or weaken the integrity of the software or hardware system, network and/or data on the VCGamers Platform and Application.
Users are prohibited from creating and/or using hardware/software/features and/or other tools, including emulators, robots, macros, crawlers and/or automatic devices that aim to access or use services on the VCGamers system, such as but not limited to:

store data manipulation
create multiple accounts
manipulating devices with the aim of harming VCGamers
crawling/scraping activities or copying of content that is detrimental to VCGamers and/or VCGamers users
automation activities in transactions, buying and selling, promotions, and so on that are detrimental to VCGamers and/or VCGamers users
collect (harvest) or steal user data
spamming, sending large amounts of electronic communications, sending chain letters
other activations that can reasonably be assessed as acts of manipulation of services and systems

The User hereby declares that VCGamers is not responsible for any losses or problems arising from misuse of the User's account due to the User's negligence.

C. Definition

Platform / VCGamers is an electronic marketplace system and digital product aggregator owned and operated by PT Sotta Teknologi Indonesia, accessible at https://mitra.vcgamers.com/ along with all APIs, software, and supporting systems.
Mitra is an independent business actor who has been registered and approved by the Platform to purchase Products for resale to End Consumers outside the Platform.
Seller is an independent third party registered and offering Products through the Platform system. The Seller is not an employee, agent, or party controlled by the Platform.
Product are digital goods offered by the Seller through the Platform, including but not limited to: game vouchers, in-game top-ups, credit, data packages, e-wallets, and other digital products.
End User is a third party who purchases Products from Partners, outside the Platform, without any legal relationship with the Platform.
Purchase order is a purchase order issued by Partners online to VCGamers in the process of providing Products.
Purchase Price is the total value of transactions carried out by Partners on the VCGamers platform.
Balance A prepaid deposit placed by a Partner into a Platform account solely as a means of payment for Product purchases. The balance is not a deposit, savings, or financial product.
Transaction is every purchase of a Product by a Partner from a Seller via the Platform.
Commission / Margin is the price difference between the Partner's purchase price from the Platform and the selling price to the End Consumer which is fully determined by the Partner.
Account is the personal data of VCGamers Partner service users, including but not limited to (username, password, and all user data) which must be filled in by registered users.
KYC is a Know Your Customer process in the form of identity verification that must be carried out by Partners before or during account activation.
FIRE is an Application Programming Interface provided by the Platform for Partner system integration.
Reconciliation is the activity of matching data on the results of Product exchanges and sales through the platform, carried out jointly by the Parties. If there is a discrepancy between the results of the Parties' Reconciliation, the data used will be VCGamers' transaction data.
VCGamers Partner System is the official site partners.vcgamers.com or other system facilities that can be accessed via the user's computer and/or mobile device, including affiliates, third parties who collaborate with VCGamers Partners.
Force Majeure is an event beyond the control of the Parties as stipulated in the Force Majeure Provisions.
Working days is Monday to Friday, except national holidays of the Republic of Indonesia.

D. Who Can Be a Partner

The platform is open to business actors who meet all of the following criteria:

Indonesian citizens (WNI) aged at least 17 years and legally competent, OR legal entities legally established in Indonesia.
Have valid identification: active KTP for individuals, or deed of establishment + NIB for legal entities.
Have an active bank account in your own name or in the name of a registered legal entity.
Not currently under legal sanctions, business suspension, or commercial activity ban from the competent authorities.
Willing to undergo the KYC verification process set by the Platform.
Intend to use the Platform for legitimate commercial resale purposes, not for personal use.

E. Account Registration and Activation Process

Registration is done through the official form at https://mitra.vcgamers.com/ or other means determined by the Platform.
Partners are required to submit correct, complete, and valid identity data and documents, including:

Full name according to ID card
NIK
Active telephone number
Active email address
Bank account
NPWP (if any)
NIB (if in the form of a business entity)

The platform will verify applications within 1–3 business days after receiving complete documents. The platform reserves the right to reject registration without providing a reason.
The account is active after the Platform sends a written confirmation of activation (email or in-app notification).
Partners are responsible for maintaining the confidentiality of their account credentials (username, password, OTP). The platform never requests passwords or OTPs through any channels.
Any activity that occurs using the Partner's credentials is the full responsibility of the Partner.
Partners are required to immediately report to the Platform if they suspect unauthorized access to their account.

F. Users

All Partners are required to comply with the following requirements:

Users are required to read and understand and comply with all the provisions set out in these Terms and Conditions.
Users guarantee that all data that has been submitted to VCGamers is true data, and is fully responsible for this data so that it can be used for transaction purposes on the VCGamers website.
Users must be at least 17 years old, have an account along with a cellphone number that can be contacted and connected to WhatsApp services.
The user guarantees that he will maintain all details of the user's account confidentiality, and will not disclose any data to third parties.
Users make transactions using transaction procedures that have been established by VCGamers. Users make payments using the payment method previously selected by the User, and then VCGamers will forward the product to the user when the transaction stages in the VCGamers system have been completed.
Users are required to make payments using the selected payment method with a top up nominal that corresponds to the bill amount stated on the payment page.
VCGamers is not responsible for losses experienced by the User, if the User makes a payment that does not match the billing amount stated on the payment page.
The user agrees not to disclose or submit proof of payment and/or payment data to any party other than VCGamers.
VCGamers reserves the right to apply the principles Know Your Customer (KYC) to Partners, in accordance with the provisions applied by VCGamers Partners.
Users who have an account with VCGamers Partners are required to attach complete and honest personal data in accordance with the personal identity contained on the VCGamers Partner Profile page, such as:

Individual Partners

Business Name
Complete Business Address
PIC name
No Whatsapp
Business Description
Legality (KTP Scan; Selfie with KTP)
NPWP no

Company

Business Name
PIC name
No. WhatsApp
Business Description
Legality (SIUP/NIB; KTP; SPPKP; Selfie with KTP, Scan NPWP)
Company address based on NPWP

G. Changes to Account Data

Changes to critical data (name, bank account, primary email) must be submitted in writing with supporting documents attached.
The platform reserves the right to temporarily suspend an account while the data change verification process is ongoing.
Partners bear all losses arising from delays in reporting data changes.

H. VCGamers Partner Services

VCGamers manages and provides systems and services for Partners to make direct top up purchases or vouchers via the website partners.vcgamers.com.
Mitra may issue purchase orders from time to time and VCGamers will provide products to Mitra as requested and specified in the purchase order after Mitra have made payment for the product ordered.
Mitra acknowledge and agree that all products purchased from VCGamers under this Agreement are non-refundable after purchase.
Mitra has the right to resell products to customers.
VCGamers and Partners hereby agree and confirm that the price list for the product may change according to the price determined by VCGamers.
Mitra must pay a certain nominal amount to be able to make transactions on VCGamers which is done by depositing a balance via the platform partners.vcgamers.com
VCGamers and Partners agree that the purchase price for each Purchase Order will be included in each Purchase Order (“Purchase Price”).
Partners resell Products to End Consumers using their own brands and identities (white label) at a price fully determined by the Partner.
Product purchases are made on a prepaid basis using the Partner's account balance. Each successful transaction will deduct from the Partner's balance according to the Seller's price. Failed transactions will be refunded to the balance within a maximum period. 1×24 hours.
Partners can access the Platform through the provided web interface or API.
Mitra forbidden creating more than 1 (one) account. Violations are grounds for immediate account termination.

I. Balance Deposit Terms

A. Balance Top-up

Balance top-ups are made through official payment methods available on the Platform (bank transfer, payment gateway, or other designated methods).
Legal entity partners are required to top up their balance from an account in the name of the legal entity.
The platform has the right to refuse balance top-ups from unidentified sources or sources suspected of fraud.
Balances cannot be cashed out, transferred to another account, or converted into any financial instrument, except through the withdrawal mechanism as set out in section B.

B. Balance Withdrawal

Partners can request a balance withdrawal to a registered bank account with the following conditions:

Minimum withdrawal: Rp. 10,000 or other nominal amount determined by the Platform.
Processing time: 1–2 Business Days for same bank; 2–3 Business Days for interbank.
Interbank transfer fees (if any) are borne by the Partner.
The destination account must be in the name of the Partner or registered legal entity.

The platform has the right to withhold, delay or cancel funds withdrawals if:

There are indications of fraud, money laundering, or violation of these provisions.
There is an official request from law enforcement or regulators.
Balances in investigation or unresolved dispute status.
Destination account data is not verified.

The hold on funds may last as long as necessary to complete the investigation.

J. Refund and Chargeback Policy

Transactions that have been successfully processed and sent to the Seller system are FINAL And CANNOT BE CANCELLED.
Refunds can only be made in the following cases:

The transaction failed to be processed by the Platform or Seller system and the Product was not sent to the End Consumer.
There is a systemic error that can be proven through the Platform transaction log.

Refund mechanism: Balance is returned to Partner's account within 1×24 hours since the failure was confirmed by the system.
All refund responsibilities to the End Consumer are entirely on the Partner.
Chargebacks submitted through financial institutions without going through the Platform dispute procedure may result in account freezing or deactivation.

K. Commission and Pricing Structure

Partners purchase Products at the Seller's set price. The Platform does not charge Partners a separate commission (the margin model is already embedded in the price).
Partners are free to set selling prices to end consumers and bear all risks of loss due to the determination of these prices.
Product prices are subject to change at any time according to the Seller's policies. The platform does not guarantee price stability.
The platform will provide notification of changes to the commission or service fee structure (if any) at least 7 calendar days before it comes into effect.

L. Prohibited Activities

Partners are strictly prohibited from doing the following, either directly or through third parties:

Transaction Violation

Conducting wash trading or fictitious transactions to manipulate data.
Selling Products obtained illegally (stolen, phishing, compromised accounts).
Conducting arbitration in violation of the Product publisher's terms.
Using bots, automation scripts, or other technical tools without written permission.
Processing transactions exceeding technical capacity (API rate limit).

Product Infringement

Selling Products as a means of gambling, online betting, or conversion to real money outside of official mechanisms.
Using the Platform for transactions related to narcotics, pornography, illegal weapons, or products prohibited by Indonesian law.
Facilitating purchases by parties under international or local sanctions.

Financial Violations

Conducting money laundering, financing terrorism, or illegal financial activities.
Topping up your balance using funds from unauthorized or unverifiable sources.
Manipulation of exchange rates or buying and selling prices aimed at exploiting the system.

Technical and Security Violations

Performing reverse engineering, decompiling, or modifying Platform systems.
Distributing malware, viruses, or malicious code.
Attempting to access another user's account or internal systems without permission.
Scraping or mass harvesting of Platform data.

Trademark and Communication Infringement

Using VCGamers name, brand, logo without written permission.
Declares that the Platform is the seller, guarantor, or person responsible for the Product to the End Consumer.
Spreading misleading information about the Platform, Products, or Sellers.

M. Legal and Regulatory Compliance

Partners are required to comply with all applicable laws and regulations in Indonesia, including:

Law No. 8 of 2010 – Prevention and Eradication of Money Laundering Crimes
Law No. 19 of 2016 – Electronic Information and Transactions (ITE Law)
Law No. 27 of 2022 – Personal Data Protection (PDP Law)
Law No. 8 of 1999 – Consumer Protection
Applicable tax regulations
Bank Indonesia and OJK regulations regarding electronic transactions

Partners are required to have the necessary business permits for digital product resale activities.
Partners are required to fulfill their tax obligations (VAT and Income Tax). The Platform is not responsible for Partners' tax obligations.
Partners agree to the KYC principles and are willing to provide additional documents requested by the Platform.

N. Personal Data Protection

The Platform collects, processes, and stores Partner data in accordance with the Platform Privacy Policy and the PDP Law.
Partner data can be used for: service operations, fraud investigations, reporting to regulators, audits, and fulfilling requests from law enforcement.
The Partner guarantees that it has obtained valid consent for third party data (including End Consumers) that it submits to the Platform.
Mitra FORBIDDEN selling, renting, or sharing End Consumer data to third parties without a valid legal basis.
The Platform may provide Partner data to law enforcement officials in accordance with applicable law.

O. Anti-Money Laundering and Anti-Gambling

Partners guarantee that all funds used to top up the balance come from legitimate sources and are not the result of criminal acts.
Partners are prohibited from facilitating, disguising or hiding the proceeds of criminal acts through the Platform.
Partners are prohibited from using the Product as a means of online gambling, storing chips/gold/game items for conversion to real money, or similar activities.
The Platform has the right to: (a) withhold the Balance; (b) suspend the account; (c) report to the PPATK or the competent authority; without the obligation to notify the Partner in advance.
These terms remain in effect even after your use of the Platform has ended.

P. Limitation of Liability

VCGamers And Mitra agree that the limits of responsibility of each party in connection with the implementation of this Agreement are limited to errors and/or negligence made by each party.

The platform acts solely as a marketplace technology provider and transaction facilitator. Not responsible on:

Legality, quality, authenticity, safety, or availability of Products from Seller.
Actions, negligence, default, or unlawful acts by the Seller.
Partner's actions in reselling Products to End Consumers.
Disputes between Partner–Seller, Partner–End Consumer, or Seller–End Consumer.
Misuse of the Product by any party.
Delays, disruptions, bugs, or inaccuracies due to force majeure or third party systems.
Losses due to payments to parties claiming to be from the Platform outside the official account.
Hacking or unauthorized access not caused by Platform negligence.
Business losses, loss of profits, loss of data, or other intangible losses.

Total responsibility of the Platform to Partners will not exceed the amount of the Partner's active balance at the time of the incident that gives rise to the claim.

The platform does not guarantee uninterrupted, error-free operation or real-time data availability.

Q. Partner's Responsibilities to End Consumers

Partners are fully responsible for the relationship with their End Consumers, including: accuracy of product information, pricing, complaint handling, refund process, and dispute resolution.
The Platform has no obligations whatsoever towards Partner End Consumers.
The Partner releases the Platform from any claims, demands or lawsuits filed by End Consumers.
Partners are required to carry out their business activities in accordance with the Consumer Protection Law.

R. Tax Responsibility

Partners are fully responsible for all tax obligations (VAT, PPh, regional taxes).
The Platform is not a tax cutter or collector on transactions between Partners and End Consumers.
The Platform may provide Partner transaction data to tax authorities in accordance with legal provisions.

S. Disclaimer and Indemnification

VCGamers always strives to keep the service safe, secure, and functioning properly, but cannot guarantee continuous operation or always perfect access.
The User agrees that by using the VCGamers Service, the User is personally responsible for any risks that occur.
VCGamers (including Company, Directors and Employees) is not responsible for any losses resulting directly or indirectly from the following:

User's inability to use VCGamers features or services
Price, delay, or service interruption
Negligence and losses incurred by each User
Violation of IPR
Disputes between users, defamation of other parties
Any misuse of the purchased Product
Losses due to unofficial payments to parties other than VCGamers Official Account
Virus or bot software, script, automation tool
Disruptions, bugs, errors or inaccuracies in the service
Damage to user hardware
The content, actions, or lack of actions of third parties
Enforcement action taken in connection with User accounts
Hacking action by a third party to a user account

Users understand that VCGamers' proportional responsibility limits are as a provider of marketplace website services for game products and digital products.
If a User has a dispute with one or more users, you release VCGamers (including the Company, Directors and Employees) from claims and demands or damages and losses (actual and implied) of every kind and nature. Thus, the User intentionally waives all legal protections that would limit the scope of this release provision.
The User shall release VCGamers from any claims for damages and shall keep VCGamers (including the Company, Directors and Employees) harmless from any claims or demands, including reasonable legal fees, made by any third party arising in the event that you breach this Agreement.
Mitra guarantee that Mitra will be liberating VCGamers from any losses, payment obligations and expenses suffered or required to be borne by Mitra arising under or in connection with proprietary representations and warranties Mitra on.

T. Indemnification (Compensation)

Partner agrees to indemnify, defend and indemnify all losses of the Platform (including parent companies, affiliates, directors, commissioners and employees) from all claims arising from:

Use of the Platform by Partners
Resale of Products to End Consumers
Partner's violation of these terms, the law, or the rights of third parties
Misuse of Products for illegal activities including gambling
Partner's statements or guarantees that turn out to be untrue

This obligation remains in effect even after the use of the Platform has ended.

U. Dispute Handling Procedures

A. Transaction Dispute (Partner vs Platform)

Partners submit disputes through official channels within a maximum time. 3×24 hours since the Transaction occurred.
The platform investigates and provides an initial response in 2 Working Days.
Final settlement in 7 Working Days. The Platform's decision is final for disputes worth less than Rp. 5,000,000.
For the above dispute Rp. 5,000,000, Partners can submit written objections in 7 calendar days.

B. Account Termination and Balance Freezing

If an account is disabled due to a violation, the Partner will be notified via registered email.
Partners can submit clarifications or objections in 14 calendar days since notification.
The remaining balance after the investigation will be returned to the registered account in 14 Working Days.

C. Legal Dispute Resolution

Disputes are resolved first through deliberation in 30 calendar days.
If deliberation fails, it is resolved through Indonesian National Arbitration Board (BANI). The arbitration decision is final and binding on the parties.
Made, interpreted and implemented based on the laws of the Republic of Indonesia.

V. Account Termination

A. Termination by Platform (with cause)

The platform has the right to suspend or terminate an account immediately if:

Partner commits material breach
There are indications of fraud, money laundering, or gambling
There is a request from law enforcement or regulators
Partner provides false or invalid identity data
There is a significant security or reputational risk

B. Termination with Notice

For non-material breaches, the Platform provides written notice and an opportunity for correction within 14 calendar days.
Partners may terminate use of the Platform at any time in writing.
Termination does not extinguish any obligations that have arisen, including indemnification obligations.

W. Intellectual Property

All IPR for the Platform (domain name, trademark 'VCGamers', logo, interface design, software code, API documentation and content) is the exclusive property of PT Sotta Technology Indonesia.
The Partner's use of the Platform does not grant any ownership rights, licenses or claims to the Platform's IPR.
Mitra FORBIDDEN register a brand, domain name, or identity that is the same or similar to 'VCGamers'.
VCGamers prohibits all activities in the name of VCGamers by imitating, copying, or using VCGamers' IPR without written consent.
If a violation of IPR usage is found without written consent, VCGamers releases itself from all claims and compensation in connection with such actions.

X. Terms of Use of the VCGamers Trademark

Mitra FORBIDDEN use the name, brand, logo of VCGamers to End Consumers without written consent.
Partners operate as resellers white label and must use its own brand in all communications.
If the Platform grants permission co-branding, Partners are required to follow the established brand guidelines.
Unauthorized use of a trademark may result in: (a) immediate account deactivation; (b) claims for damages; (c) legal action under Law No. 20 of 2016 concerning Trademarks.

Y. Partner-Created Content

Promotional content, product descriptions, and marketing materials created by Partners are the sole responsibility of the Partners.
Partners guarantee that the content they create: does not violate third party intellectual property rights, does not contain misleading information, and does not violate the law.
Partner grants a non-exclusive license to the Platform to use (anonymous) transaction data for service development and aggregate reporting.

Z. Communication Rules to End Consumers

ALLOWED:

Using your own brand in all communications and promotional materials.
Explaining that the Product comes from a 'trusted supplier' or 'official platform partner' without mentioning VCGamers' name.
Offering after-sales service using its own name and system.

NOT ALLOWED:

Mentioning, displaying, or associating the VCGamers name/logo to End Consumers.
Declares that the End Consumer purchases directly from VCGamers or the Platform.
Using proof of payment, screenshots, or internal documents of the Platform as promotional materials.
Promising guarantees that cannot be fulfilled by claiming Platform support.

AA. Other Provisions

In the event that the user uses the features/services available on the VCGamers Site, the User declares that he understands and agrees to all special terms and conditions relating to the features/services used.
Anything not regulated in the specific terms and conditions of the feature will be fully subject to the general terms and conditions of VCGamers.
By reading and agreeing to the VCGamers Terms and Conditions, the User is deemed to be subject to VCGamers Privacy Policy.

BB. Force Majeure

Force Majeure is an event beyond the ability and control of the Parties, including: natural disasters, pandemics, war, riots, terrorism, government policies, disruptions to national telecommunications or electricity infrastructure, and disruptions to third party systems that cannot be anticipated.
The affected party is obliged to notify the other party no later than 7 Working Days since the occurrence of the situation.
Failure to provide notification within the said period will result in all losses being the responsibility of the affected party.
Any default caused by Force Majeure will not be deemed as a failure of VCGamers to fulfill its obligations under these Terms and Conditions.

CC. Changes to Terms & Conditions

The platform reserves the right to change, add, or delete these terms at any time.
For material changes, the Platform provides at least notice 14 calendar days before it comes into effect via: Partner's registered email, in-app notification, or announcement on the website.
Use of the Platform after the effective date of the changes constitutes Partner's agreement to the updated terms.
If the Partner does not agree to the changes, the Partner is obliged to stop using the Platform and submit an account closure before the changes take effect.
VCGamers expects you to read carefully and check this Terms and Conditions page from time to time for any changes.

DD. Closing Provisions

These Terms constitute the entire agreement between the Partner and the Platform (superseding all previous agreements).
If there are provisions that are not applicable, this does not affect the validity of other provisions (severability).
Failure of the Platform to exercise its rights cannot be interpreted as a waiver of rights.
Partners may not transfer their rights and obligations without the written consent of the Platform.
Electronic signing (e-signature) or digital agreement (click 'Agree') has the same legal force as a wet signature according to ITE Law.
The Parties agree to waive Article 1266 of the Civil Code insofar as it requires a court decision to terminate this agreement.
Matters that have not been regulated will be regulated in an addendum that is mutually agreed upon in writing.

By using the VCGamers Partner Platform, Partners declare that they have read, understood, and agree to all of these Terms & Conditions.