Q: What is the remaining PIN input attempts indicator?
A: The system will display in real-time the number of remaining attempts to enter the PIN correctly before the account is subject to cooldown.
If you enter the wrong PIN too many times 3 times, the account will be charged 30 minute cooldown before you can try entering the PIN again.
Q: How many times can I use the Forgot PIN feature?
A: Feature Forgot PIN can be used optimally 3 times per day.
After reaching the 3rd request, you need to wait 24-hour cooldown before you can use the Forgot PIN feature again.
Q: How is the new PIN sent?
A: When using the feature Forgot PIN, a new PIN will be sent via WhatsApp to the number registered on your account.
The previous PIN delivery method via email has now been replaced with WhatsApp.