- Include personal contacts (telephone number, social media, website or application outside VCGamers) in product photos or descriptions, Profile Photos or Store Banners, product voucher columns, cancellation reasons, Chat Features and Order Moderation.
Sanction: Permanent store deactivation.
- Include transfer information in product photos, product descriptions, profile photos, shop banners, purchase chats and order moderation.
Sanction: Permanent store deactivation.
- Creating a product in the wrong category.
Sanction: Product deactivation.
- Ignore chats from buyers or admins.
Sellers who ignore chats from buyers or admins may be subject to sanctions in the form of shop deactivation.
VCGamers will periodically review chat performance that could result in store closure, but there are types of messages that do not need to be replied to, such as spam chats from buyers.
- Misleading product photos or descriptions (not in accordance with the product name/title).
Sanction: Product deactivation.
- Including rude words, spreading racism and spreading hatred in the Chat or Order Moderation features
Sanctions: Temporary to permanent store deactivation.
- Conveying harsh words, spreading racism and hatred in the Chat or Order Moderation features
Sanctions: Temporary to permanent store deactivation.
Stores that wish to resume selling or use the process/flash feature that has been disabled due to committing the above violations, please fill out the form via the link here. - Include transfer information in product photos, product descriptions, profile photos, shop banners, purchase chats and order moderation.
- Abuse of the Submit button.
Definition: The seller simply presses the send button without sending a valid order to the buyer within the specified time limit.
Sanctions: Refunds, deactivation of instant processing features, and deactivation of accounts/stores.- Committing fraudulent attempts through the Chat or Order Moderation features.
Sanction: Permanent account deactivation.
- Proven to commit fraud both inside and outside the VCGamers platform.
Sanction: Permanent account deactivation.
- Committing fraud in the form of fictitious transactions.
Sanctions: Product and store deactivation, up to permanent account deactivation.
- Proven to hack back accounts that have been sold.
Sanction: Permanent account deactivation.
- There is a problem with the account that has been sold (the account cannot be logged in, cannot be used, hacked, etc.) which is not caused by the buyer.
Sanctions: The seller is required to help secure the account or provide a replacement account.
- Selling top-up denominations that do not match the product title/name or image.
Sanction: Temporary store deactivation until seller sends the appropriate amount.
- Cancel or ignore orders (Store Performance).
VCGamers will conduct periodic checks*, to stores that cancel or ignore orders due to seller negligence such as not updating / wrong prices, forgetting to close the store, not updating stock, late delivery, canceled by buyers and the like. If the seller has poor performance** then:
Sellers with Flash/Instant features
- Poor Performance 1: 7 days Feature Disablement.
- Poor Performance 2: 14 days Feature Disablement.
- Poor Performance 3: 30-day Feature Deactivation.
- Poor Performance 4: Permanent Feature Disablement.
General sanctions: Store closure until further confirmation via email [email protected] after filling out the form via the link here.
*) Checks are carried out daily by looking at complaints/moderation or transaction history for the last 7 days.
**) Includes violations mentioned in General violations, transactions and features.
- There has been a spike in order cancellations or order moderation.
Sanction: Store closure until all moderation is completed or until a specified time limit.
Stores that wish to resume selling or use the process/flash feature that has been disabled due to committing the above violations, please fill out the form via the link here. - Committing fraudulent attempts through the Chat or Order Moderation features.
- Misuse of the Express and Instant Delivery features.
Sanctions: Revocation of the right to use features up to deactivation of the store.
- Abusing the VIP Seller feature.
Sanctions: Revocation of the right to use features up to deactivation of the store.
Stores that wish to resume selling or use the process/flash feature that has been disabled due to committing the above violations, please fill out the form via the link here. - Abusing the VIP Seller feature.
Konten yang dilarang keras di VCGamers:
- Konten apa pun yang dijual atau dimaksudkan untuk digunakan dalam aktivitas ilegal, atau melanggar hak pihak ketiga mana pun, termasuk privasi, kekayaan intelektual, dan hak milik lainnya.
- Konten yang bersifat pornografi atau seksual eksplisit, atau dirancang khusus untuk orang dewasa.
- Konten yang terkait dengan tembakau, alkohol, senjata, narkoba, atau perlengkapan narkoba.
- Konten yang terkait dengan perjudian, taruhan, lotere, atau permainan untung-untungan yang melibatkan transaksi moneter, serta produk atau layanan perdagangan keuangan.
- Konten yang mengandung virus, phishing, malware, atau kode atau program komputer berbahaya lainnya.
- Konten yang mengandung informasi kontak kontak pribadi yang berpotensi terjadinya transaksi di luar VCGamers.
- Konten yang bersifat memfitnah, melecehkan, mengancam, atau berbahaya, termasuk penghinaan, sikap tidak hormat, atau penghinaan terhadap agama, individu, atau entitas mana pun.
- Konten yang menghina atau tidak menghormati negara, pemerintah, pejabat pemerintah, atau komunitas mana pun.
- Konten yang bertentangan dengan kebijakan publik di wilayah hukum tempat pedagang beroperasi, atau yang dapat menimbulkan keresahan masyarakat atau menimbulkan ketegangan dalam hubungan internasional.
- Konten yang berisi informasi palsu atau menyesatkan.
- Konten yang terkait dengan produk, layanan, atau konten digital terlarang sebagaimana ditentukan oleh VCGamers, atas kebijakannya sendiri.
- Konten yang melanggar hukum, peraturan, atau regulasi yang berlaku di yurisdiksi terkait
Kami tidak mendukung transaksi atau aktivitas lain yang melanggar hukum, termasuk tidak terbatas pada item yang dapat digunakan untuk taruhan, perjudian, atau aktivitas ilegal lainnya. Jika ada laporan atau peringatan dari regulator atau pihak terkait, VCGamers berhak menghapus konten tersebut. Apabila pengguna menemukan konten yang melanggar point diatas, silahkan beri tahu kami melalui halaman Suggestion Box atau melalui fitur Report on the product details page.
Dengan melakukan transaksi di VCGamers, pengguna menyatakan bahwa mereka telah memahami dan menyetujui seluruh ketentuan yang berlaku tanpa adanya paksaan.
Admin Contact on Whatsapp
Please fill in the form below to make it easier for the admin to help with your problem