If you experience problems with your order after the order status changes to shipped*, such as the product not matching the description info, the quantity is incorrect, or other problems that make you feel disadvantaged, the steps you can take before the balance is automatically forwarded to the seller are:
- Click the button Complaint Submission available in the order details
- Select the problem you are experiencing
- Click Upload Proof and select the screenshot or video file in-game which shows that your order has not been received
- Write the details of the problem briefly and clearly.Â
- Checklist point "All information and attachments are true and can be accounted for"
- Click the button Submit Complaint
- Please double check that the product has not yet been received. If not, press the button Submit a Complaint
- You'll be directed to the complaint chat window. Wait for confirmation from the seller and check regularly for updates.
- If you need further assistance from the Admin, press the 3 dots button in the top right corner of the moderation chat window, then press the button Invite Admin
*) If the order status is complete or the buyer confirms receipt of the order, the balance will be immediately passed to the seller so that complaints/moderation can no longer be submitted.
**) If the order experiences problems after the shipping status in the system changes to Order Completed, you can complain to the seller via the available chat feature regarding the problems experienced.
***) If you have received the order while the complaint is taking place, you can press the Resolve Complaint button so that the balance can be forwarded to the seller.
Notes :Â
- Make sure you have checked your order correctly before pressing the Order Received button.
- Never confirm that an order has been received if you have not received the order validly.
- Problems experienced after the buyer confirms receipt are beyond VCGamers' responsibility.
- If you experience problems during the complaint process, please contact us via email [email protected] so that your problem can be followed up immediately.