How to Transfer GoPay to DANA Easily and Quickly

Article Summary

Make sure the account GoPay registered, verified, and upgraded to GoPay Plus; sufficient balance before transfer.
Please note the terms and conditions: admin fees Rp. 1000, minimum transfer Rp. 20,000, choose FUND as a goal.
Transfer via menu e-Wallet Transfer > FUND, verify number, enter PIN; if failed, check history and wait 1 to 3 business days.

How to Transfer GoPay to DANA Easily and Quickly

For those of you who have a GoPay account and want to transfer to DANA, now it's simpler and faster. GoPay itself already has a transfer feature to E-Wallet including to FUND.

So you no longer need to go to a minimarket or outlet to top up yourself because you can do it on your cellphone anytime and anywhere.

Also read:

Getting to know GoPay and DANA

GoPay is E-Wallets developed and published by PT. GoTo Gojek Tokopedia Tbk on March 21, 2023 for Android and iOS.

GoPay was previously a feature in the Gojek application, but now it has become a separate application from Gojek although it is still integrated with Gojek.

GoPay's featured features include QRIS, bank transfers and e-wallets, top-ups, cash withdrawals, GoPay Coins, bill payments, split bills, games and entertainment, financial products/features, shopping and lifestyle, transportation, travel, and government programs.

GoPay is a free platform for conducting various transactions with its own fees and conditions and offers a number of free transfers according to the applicable conditions.

Meanwhile, DANA is an e-wallet developed and published by PT. Espay Debit Indonesia Koe on September 28, 2018, for Android and iOS.

DANA is an e-wallet used to store balances, conduct cashless transactions and also provide mobile-based payment system services including electronic money, electronic wallets, fund transfers and other services.

DANA provides features such as DANA Shock, Joint Funds, Request Money, BI-FAST, DANA+ and other security features such as PIN, OTP, biometrics, DANA Protection and Scam Checker.

The DANA app is free to use and doesn't incur any monthly administration fees. However, some transactions will incur an administration fee depending on the service type and applicable terms and conditions.

Terms and Conditions for Transferring GoPay to DANA

How to transfer GoPay to Dana (1) — GoPay to DANA (Source: Appspedia Indonesia/YouTube)

Before deciding to transfer Gopay to DANA, it would be a good idea to understand the terms and conditions first:

GoPay to DANA Transfer Requirements

Below are some of the conditions for transferring GoPy to DANA, namely:

GoPay Account Already Registered and Verified: Make sure you have a registered and verified GoPay account to make transactions. You can transfer funds using the "Transfer" feature in the app.
Already Upgraded to GoPay Plus: To transfer balances to E-Wallets including DANA, you must use GoPay Plus and regular GoPay accounts cannot transfer to DANA.
Active Account: The account used must be active for the transaction to be successfully processed. GoPay has provisions regarding inactive accounts, blocking, and rejected transactions, which can result in the account being restricted or experiencing problems with transfers.
Sufficient GoPay Balance: Make sure your balance exceeds the transaction amount, as an admin fee will be charged. This fee is typically around Rp. 1,000.
The destination DANA number must be correct: It's crucial to double-check your DANA number to minimize the risk of incorrect transfers or missed funds. GoPay also allows you to select your DANA number from your contact list, eliminating the need to re-enter it.
Using the Transfer to DANA Feature: Transactions are made in the GoPay application via the Transfer feature and select the 'DANA' E-Wallet to avoid technical problems.

GoPay to DANA Transfer Terms

Admin Fee Rp. 1000: Transfers from GoPay to DANA will incur an admin fee of IDR 1,000. Therefore, you must ensure the total payment and sufficient balance are met.
Minimum Transfer: The minimum transfer amount to DANA is around IDR 20,000, excluding admin fees. Therefore, you cannot send funds below this minimum amount.
Must Select “DANA” as the Destination E-Wallet: GoPay offers a variety of e-wallet options in the transfer feature. Therefore, be sure to select "DANA" as the destination e-wallet before entering your phone number and the amount.
Transfer Amount According to Balance and Transaction Limit: GoPay has provisions regarding balance and transaction limits, including a GoPay Plus balance limit of IDR 20 million.
It takes 3×24 hours: Although the received balance will appear in the destination e-wallet account within 1 minute, if the balance doesn't appear in the destination e-wallet account, it will take 3 business days, excluding Saturdays, Sundays, and holidays. So, if the balance hasn't appeared, please wait 3 x 24 hours.
Double Check Before Transfer: Double-check the destination DANA number, transfer amount, and total payment, including admin fees. This is crucial to avoid incorrect transfers.

How to Transfer Gopay to DANA

Below is how to transfer GoPay to DANA, you can follow the steps:

Open the “GoPay” application;
Once on the Home Page, click “View All” to find the 'Transfer' menu;
Look for the “e-Wallet Transfer” menu;
After that, select “FUNDS”;
Enter the “DANA Destination Number” in the 'Transfer to New Destination' section (if you don't have a destination number yet) or ‘Type Name or Mobile Number’ (if you already have a destination number);
Click “Verify”;
After that, click “Continue”;
Enter “Nominal Balance”;
Click “Review Transfer”;
Next, click “Transfer (Nominal Amount + Admin Fee):
Enter your “GoPay PIN”;
Done.

Tips When Problems Occur

Constraint — FUNDS (Source: ADI Tutorial/YouTube)

If you experience problems transferring from GoPay to DANA, you can check the transaction status first, which can even take up to 3 business days under certain conditions.

Below are some tips you can follow if you experience problems transferring from GoPay to DANA:

Check Transaction Status and Internet Connection: You can check your "Transaction History" in the GoPay app and see if the status is 'Successful,' 'Failed,' or 'Still Processing.' Also, check your internet connection, as signal or server issues can also affect the transaction process.
Force Close GoPay Application: If the app is stuck, experiencing errors, or the transaction status doesn't change for a long time, you can close the GoPay app from recent apps and reopen it. Or, you can log out and force close the app in Settings, then reopen it and log back in. Afterward, check your 'Transaction History' again.
Check the Destination DANA Number Again: Make sure the destination DANA number is registered on the recipient's DANA account to avoid transfer errors.
Don't Rush to Re-Transfer: If your GoPay balance has been deducted but DANA hasn't received the balance, don't rush to transfer again and check the status of the previous transaction.
Wait 1 – 3 days: If your DANA balance hasn't been credited, DANA suggests waiting 24 hours if the case is still pending. However, GoPay itself requires 3 business days to process transactions.
The Application is Updated: Make sure your GoPay and DANA apps are updated to the latest versions. This can help prevent issues, including issues with transactions.
Save Proof of Transfer: Save proof of the transaction, including the amount, date, time, destination number, and transaction status. This proof can be used to report issues to the relevant e-wallet customer service.
Check System Error: Sometimes problems occur with the GoPay or DANA system itself, which experiences server disruptions or maintenance, resulting in transaction processing being hampered.
Contact GoPay Customer Service: If you've waited the recommended time, you can contact the GoPay Help Center in the GoPay app. You can contact them via email. [email protected], call center 1500729 or official GoPay Indonesia social media.
Contact DANA Customer Service: If the GoPay transaction is successful but the balance hasn't been added to your DANA account, the recipient can contact DANA support through DIANA (DANA Digital Assistant) on the official DANA app and social media platforms.