How to Contact MLBB Customer Service Easily

How to Contact MLBB Customer Service Easily

Mobile Legends: Bang-Bang or commonly abbreviated as MLBB is one of the games with the most active players in Indonesia today.

As a game with a large number of active players, it's natural that some players will experience issues while playing, both technical and non-technical. 

Cheapest MLBB Diamonds!

Starting from account issues, top up diamonds those who don't log in, bugs in the game, to reports of other players acting unsportsmanlike.

So, to solve this problem, you can contact customer service. MLBB. 

If you don't know how to contact MLBB customer service, let's take a look at the following explanation!

Also read:

• List of Free Sultan ML Accounts, December 2025
• MPL Playoffs: Definition, Format, and How to Qualify for the Final Round
• Badang Steel Arms MLBB: Release Schedule and How to Get It for Free

Reasons Why MLBB Players Contact Customer Service

Here are some reasons why you should contact MLBB CS:

Resolving Account Issues

An account is a player's most valuable asset. If your account is lost, hacked, or you forget your password, customer support will assist you with the official and secure recovery process.

Overcoming Transaction Constraints

Have you topped up your diamonds, but they haven't arrived? This is one of the most common complaints. 

By reporting to CS, you can ensure that the diamonds you purchased actually go into the correct account.

Reporting a Bug or Error

Sometimes you will find bugs or errors in the game that can disrupt the progress of the match. 

By reporting via CS it will help Moonton fix the problem faster.

How to Contact MLBB Customer Service

Contacting CS Through the Game

Here are the steps you can follow:

Open the Mobile Legends Application

Make sure your application is the latest version so that the help menu can function properly.

Go to Profile or Settings Menu

Click the profile photo icon in the top left corner, then select the Settings menu.

Select the Customer Service Menu

In the settings section, there will be a Customer Service option. Click this option to access the help center.

Select Problem Category

There are various topics available, including account issues, top-ups, bugs, player reports, and more. Select the one that best suits your needs.

Write a detailed report

Please explain the problem clearly. Include the account number, server, screenshots, or proof of payment, if available.

Wait for a reply from CS

Typically, you will receive a response within 1–24 hours, either via in-game message or email.

Contact CS via Email

If you experience more complex problems such as account theft, you can contact CS via email in the following way:

Use an active email address that is connected to your MLBB account.

Write your email professionally and clearly. Don't forget to include the following information:

• ID and MLBB account Server
• Complete chronology of the problem
• Screenshot or proof of payment if related to the transaction
• Send an email to the official Moonton CS address: [email protected]
• Expect a response within 1–3 business days depending on the volume of reports they receive.

Contacting CS via Social Media

Moonton is also active on various official social media platforms. While not the primary way to resolve technical issues, you can use this method in urgent situations.

Here are the social media you can contact:

• Facebook: Mobile Legends: Bang Bang Official
• Instagram: @mobilelegendsgame
• Twitter/X: @MobileLegendsOL
• YouTube: Mobile Legends: Bang Bang Official

Also read:

• ML Support: Tasks, Lanes, and the Best Heroes
• The Strongest Jungler in ML: OP Heroes & Most Feared Players
• 6 Heroes to Counter Granger, So You're Not Afraid in the Gold Lane Anymore

So, that's our discussion this time regarding CS in Mobile Legends: Bang-Bang.