{"id":16087,"date":"2021-07-22T13:15:00","date_gmt":"2021-07-22T06:15:00","guid":{"rendered":"https:\/\/www.vcgamers.com\/news\/?p=16087"},"modified":"2021-07-22T14:21:15","modified_gmt":"2021-07-22T07:21:15","slug":"cara-mengatasi-komplain-pembeli-vcgamers","status":"publish","type":"post","link":"https:\/\/www.vcgamers.com\/news\/cara-mengatasi-komplain-pembeli-vcgamers\/","title":{"rendered":"Cara Mengatasi Komplain Pembeli di VCGamers"},"content":{"rendered":"\n

Pembeli komplain? Tidak usah khawatir, karena kami akan memberitahu kamu bagaimana cara mengatasi komplain pembeli di VCGamers Marketplace.<\/p>\n\n\n\n

Jika kamu sebagai penjual mengalami kendala terkait pengiriman pesanan, atau hal lainnya, yang menyebabkan pembeli menekan tombol “Komplain”<\/strong>,<\/p>\n\n\n\n

Ataupun, jika pesanan yang kamu kirimkan sudah sesuai, namun pembeli tetap “Komplain”<\/strong>. Jangan panik dan ikuti beberapa langkah berikut untuk mengetahui cara mengatasi komplain yang kamu terima dari pembeli.<\/p>\n\n\n\n

3 Langkah Cara Mengatasi Komplain Pembeli di VCGamers Marketplace<\/h2>\n\n\n\n

1. Klik “Moderasi Pesanan” Di Dalam Detail Transaksi<\/h3>\n\n\n\n

\"cara<\/p>\n\n\n\n

Jika pembeli kamu melakukan komplain, maka tampilan detail transaksi kamu akan berubah seperti pada gambar di atas.<\/p>\n\n\n\n

Klik “Moderasi Pesanan”<\/strong>, dan kamu akan diarahkan ke halaman Moderasi Transaksi<\/strong>.<\/p>\n\n\n\n

\"cara<\/p>\n\n\n\n

Atau kamu dapat menuju ke halaman Moderasi Transaksi<\/strong> lewat menu “Obrolan”<\/strong>, lalu klik “Daftar Moderasi”<\/strong>, dan pilih transaksi kamu yang sedang dimoderasi.<\/p>\n\n\n\n

2. Jelaskan Permasalahan ke Pembeli<\/h3>\n\n\n\n

\"cara<\/p>\n\n\n\n

Jelaskan permasalahan ke pembeli, dan kirimkan *gambar bukti pengiriman pesanan yang kamu miliki untuk lebih meyakinkan pembeli, kalau pesanan memang benar sudah kamu kirimkan.
*gambar yang dapat diunggah maksimal berukuran 500KB<\/strong><\/p>\n\n\n\n

Minta pembeli untuk “Tutup Moderasi”<\/strong> jika permasalahan sudah selesai<\/p>\n\n\n\n

3. Klik “Undang Admin” Jika Belum Menemukan Jalan Keluar<\/h3>\n\n\n\n

\"cara<\/p>\n\n\n\n

Klik “Undang Admin”<\/strong>, jika kamu dan pembeli menemui jalan buntu dan belum menemukan jalan keluar dari permasalahan kamu.<\/p>\n\n\n\n

Tunggu sampai admin membalas chat, dan kamu bisa tetap menjelaskan dan mengirimkan bukti lainnya.<\/p>\n\n\n\n

Jika pembeli masih enggan menutup moderasi, maka Admin<\/strong> yang akan menentukan dana akan diteruskan ke penjual atau dikembalikan ke pembeli sesuai dengan bukti yang ada, atau Admin<\/strong> juga bisa memberikan solusi lainnya yang dapat disetujui oleh kedua belah pihak, penjual dan pembeli.<\/p>\n\n\n\n

Jika, moderasi telah selesai, dan kamu terbukti sudah mengirimkan pesanan dengan benar, sekalipun pembeli tidak menutup moderasi, maka dana akan langsung diteruskan ke saldo toko\/VC Cash oleh Admin<\/strong>.<\/p>\n\n\n\n

Baca juga:\n5 Langkah Cara Buka Toko di VCGamers Marketplace, Cepat dan Mudah!<\/a>\nTambah Produk di VCGamers Marketplace Sebanyak-Banyaknya, Gratis!<\/a>\nBagaimana Cara Konfirmasi Pesanan di VCGamers Marketplace?<\/a>\nBagaimana Cara Mencairkan Saldo Toko\/VC Cash di VCGamers Marketplace?<\/a><\/em><\/strong><\/pre>\n\n\n\n
Nah, itu dia 3 langkah mudah cara mengatasi komplain pembeli yang dapat penjual lakukan di VCGamers Marketplace.<\/p>\n\n\n\n
Bagaimana? Sudah cukup jelas? Jika masih ada yang ingin ditanyakan, kamu dapat menghubungi kami langsung via email di support@vcgamers.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"
Pembeli komplain? Tidak usah khawatir, karena kami akan memberitahu kamu bagaimana cara mengatasi komplain pembeli di VCGamers Marketplace. Jika<\/p>\n","protected":false},"author":17,"featured_media":16114,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1073,1],"tags":[1146],"class_list":["post-16087","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-games","tag-vcgamers-marketplace"],"pp_statuses_selecting_workflow":false,"pp_workflow_action":"current","pp_status_selection":"publish","yoast_head":"\nCara Mengatasi Komplain Pembeli di VCGamers<\/title>\n<meta name=\"description\" content=\"Pembeli komplain? Tidak usah khawatir, karena kami akan memberitahu kamu bagaimana cara mengatasi komplain pembeli di VCGamers Marketplace. 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