{"id":2845,"date":"2023-11-17T22:13:16","date_gmt":"2023-11-17T22:13:16","guid":{"rendered":"https:\/\/www.vcgamers.com\/about\/?post_type=docs&#038;p=2845"},"modified":"2026-04-09T12:01:51","modified_gmt":"2026-04-09T05:01:51","password":"","slug":"cara-komplain-pesanan","status":"publish","type":"docs","link":"https:\/\/www.vcgamers.com\/about\/bantuan-docs\/cara-komplain-pesanan\/","title":{"rendered":"Cara komplain pesanan"},"content":{"rendered":"<p>Jika kamu mengalami kendala pada pesanan setelah status pesanan berubah menjadi telah dikirim*, seperti produk tidak sesuai dengan info deskripsi, jumlah yang tidak sesuai, atau masalah lain yang membuat kamu merasa dirugikan, kamu bisa mengajukan\u00a0<strong>Komplain Pesanan <\/strong>jika status pesanan sudah berubah menjadi Dikirim lebih dari 3 menit, agar sistem secara otomatis menahan saldo dan tidak langsung diteruskan ke Penjual.<\/p>\n<p>Berikut langkah-langkah Pengajuan Komplain:<\/p>\n<ul>\n<li>Klik tombol <strong>Pengajuan Komplain<\/strong>\u00a0yang tersedia pada detail pesanan<img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-11831 size-medium\" src=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171207\/SCR-20260309-oxtz-211x300.png\" alt=\"\" width=\"211\" height=\"300\" srcset=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171207\/SCR-20260309-oxtz-211x300.png 211w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171207\/SCR-20260309-oxtz-721x1024.png 721w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171207\/SCR-20260309-oxtz-768x1091.png 768w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171207\/SCR-20260309-oxtz-8x12.png 8w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171207\/SCR-20260309-oxtz-250x355.png 250w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171207\/SCR-20260309-oxtz.png 950w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/><\/li>\n<li><span data-sheets-value=\"{\" data-sheets-userformat=\"{\">Pilih kendala yang kamu alami<br \/>\n<img decoding=\"async\" class=\"aligncenter wp-image-11832 size-medium\" src=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171251\/SCR-20260309-oygm-223x300.png\" alt=\"\" width=\"223\" height=\"300\" srcset=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171251\/SCR-20260309-oygm-223x300.png 223w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171251\/SCR-20260309-oygm-762x1024.png 762w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171251\/SCR-20260309-oygm-768x1032.png 768w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171251\/SCR-20260309-oygm-9x12.png 9w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171251\/SCR-20260309-oygm-250x336.png 250w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171251\/SCR-20260309-oygm.png 960w\" sizes=\"(max-width: 223px) 100vw, 223px\" \/><\/span><\/li>\n<li>Klik <strong>Upload Bukti\u00a0 <\/strong>dan pilih file screenshot atau video <em>in-game<\/em> yang memperlihatkan bahwa pesananmu belum diterima<strong><img decoding=\"async\" class=\"aligncenter wp-image-11833 size-medium\" src=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171402\/SCR-20260309-oywr-210x300.png\" alt=\"\" width=\"210\" height=\"300\" srcset=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171402\/SCR-20260309-oywr-210x300.png 210w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171402\/SCR-20260309-oywr-717x1024.png 717w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171402\/SCR-20260309-oywr-768x1097.png 768w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171402\/SCR-20260309-oywr-8x12.png 8w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171402\/SCR-20260309-oywr-250x357.png 250w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171402\/SCR-20260309-oywr.png 942w\" sizes=\"(max-width: 210px) 100vw, 210px\" \/><\/strong><\/li>\n<li><span data-sheets-value=\"{\" data-sheets-userformat=\"{\">Tulis rincian kendala secara singkat dan jelas\u00a0 <\/span><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-11834 size-medium\" src=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171451\/SCR-20260309-ozsj-212x300.png\" alt=\"\" width=\"212\" height=\"300\" srcset=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171451\/SCR-20260309-ozsj-212x300.png 212w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171451\/SCR-20260309-ozsj-724x1024.png 724w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171451\/SCR-20260309-ozsj-768x1086.png 768w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171451\/SCR-20260309-ozsj-8x12.png 8w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171451\/SCR-20260309-ozsj-250x353.png 250w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171451\/SCR-20260309-ozsj.png 952w\" sizes=\"(max-width: 212px) 100vw, 212px\" \/><\/li>\n<li><span data-sheets-value=\"{\" data-sheets-userformat=\"{\">Checklis poin &#8220;Seluruh keterangan dan lampiran adalah benar dan dapat dipertanggung-jawabkan&#8221; kemuian klik tombol &#8220;Kirim Komplain&#8221;<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-11835 size-medium\" src=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171556\/SCR-20260309-paij-211x300.png\" alt=\"\" width=\"211\" height=\"300\" srcset=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171556\/SCR-20260309-paij-211x300.png 211w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171556\/SCR-20260309-paij-721x1024.png 721w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171556\/SCR-20260309-paij-768x1091.png 768w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171556\/SCR-20260309-paij-8x12.png 8w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171556\/SCR-20260309-paij-250x355.png 250w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171556\/SCR-20260309-paij.png 952w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/><\/span><\/li>\n<li>Pastikan kembali bahwa produk masih belum diterim. Jika belum diterima, tekan tombol <strong>Ajukan Komplain<\/strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-11836 size-medium\" src=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171722\/SCR-20260309-parn-211x300.png\" alt=\"\" width=\"211\" height=\"300\" srcset=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171722\/SCR-20260309-parn-211x300.png 211w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171722\/SCR-20260309-parn-719x1024.png 719w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171722\/SCR-20260309-parn-768x1094.png 768w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171722\/SCR-20260309-parn-8x12.png 8w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171722\/SCR-20260309-parn-250x356.png 250w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171722\/SCR-20260309-parn.png 952w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/><\/li>\n<li>Kamu akan diarahkan langsung ke jendela chat komplain. Kamu bisa tunggu konfirmasi dari Penjual dan cek secara berkala untuk perkembangannya<\/li>\n<li>Jika membutuhkan bantuan lanjutan Admin, tekan tombol 3 titik dipojok kanan atas jendela chat moderasi<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-11837 size-medium\" src=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171942\/SCR-20260309-pbas-213x300.png\" alt=\"\" width=\"213\" height=\"300\" srcset=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171942\/SCR-20260309-pbas-213x300.png 213w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171942\/SCR-20260309-pbas-728x1024.png 728w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171942\/SCR-20260309-pbas-768x1080.png 768w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171942\/SCR-20260309-pbas-9x12.png 9w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171942\/SCR-20260309-pbas-250x352.png 250w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171942\/SCR-20260309-pbas.png 950w\" sizes=\"(max-width: 213px) 100vw, 213px\" \/><\/li>\n<li>Kemudian tekan tombol <strong>Undang Admin<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-11838\" src=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09172033\/SCR-20260309-pbjt-210x300.png\" alt=\"\" width=\"210\" height=\"300\" srcset=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09172033\/SCR-20260309-pbjt-210x300.png 210w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09172033\/SCR-20260309-pbjt-718x1024.png 718w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09172033\/SCR-20260309-pbjt-768x1095.png 768w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09172033\/SCR-20260309-pbjt-8x12.png 8w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09172033\/SCR-20260309-pbjt-250x356.png 250w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09172033\/SCR-20260309-pbjt.png 950w\" sizes=\"(max-width: 210px) 100vw, 210px\" \/><\/strong><\/li>\n<\/ul>\n<p>Informasi tambahan:<\/p>\n<ul>\n<li>Admin akan bergabung secara otmatis, apabila kendala lama dan\/atau tidak terselelesaikan.<\/li>\n<li>Pembeli hanya dapat merespon moderasi keltika status chat moderasi &#8220;Menunggu respon pembeli&#8221;.<\/li>\n<li>Jika status pesanan telah selesai atau pembeli melakukan konfirmasi penerimaan pesanan, maka saldo akan langsung diteruskan ke penjual sehingga komplain\/moderasi tidak lagi bisa diajukan.<\/li>\n<li>Jika pesanan mengalami kendala setelah status pengiriman pada sistem berubah menjadi Pesanan Selesai, kamu bisa komplain ke penjual melalui fitur chat yang tersedia terkait kendala yang dialami.<\/li>\n<li>Jika kamu sudah menerima pesanan saat komplain berlangsung, kamu bisa tekan tombol Selesaikan Komlain agar saldo bisa diteruskan ke penjual.<\/li>\n<\/ul>\n<p><em>Catatan\u00a0:\u00a0<\/em><\/p>\n<ul>\n<li>Pastikan kamu telah melakukan pengecekan pesanan dengan benar sebelum menekan tombol Pesanan Diterima.<\/li>\n<li>Jangan pernah mengkonfirmasi pesanan diterima apabila pesanan belum kamu terima dengan valid.<\/li>\n<li>Kendala yang dialami setelah pembeli melakukan konfirmasi penerimaan, diluar tanggung jawab VCGamers.<\/li>\n<li>Jika dalam proses komplain mengalami kendala, silahkan menghubungi kami melalui email support@vcgamers.com agar permasalahan kamu segera ditindaklanjuti.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Jika kamu mengalami kendala pada pesanan setelah status pesanan berubah menjadi telah dikirim*, seperti produk tidak sesuai dengan info<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[28],"doc_tag":[35],"class_list":["post-2845","docs","type-docs","status-publish","hentry","doc_category-marketplace","doc_tag-marketplace"],"year_month":"2026-05","word_count":324,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"VCGamers","author_nicename":"admin","author_url":"https:\/\/www.vcgamers.com\/about\/author\/admin\/"},"doc_category_info":[{"term_name":"Produk Digital","term_url":"https:\/\/www.vcgamers.com\/about\/bantuan-cats\/marketplace\/"}],"doc_tag_info":[{"term_name":"Marketplace","term_url":"https:\/\/www.vcgamers.com\/about\/bantuan-tags\/marketplace\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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