{"id":12287,"date":"2026-05-11T16:20:09","date_gmt":"2026-05-11T09:20:09","guid":{"rendered":"https:\/\/www.vcgamers.com\/about\/?post_type=docs&#038;p=12287"},"modified":"2026-05-11T16:20:09","modified_gmt":"2026-05-11T09:20:09","password":"","slug":"redeem-point","status":"publish","type":"docs","link":"https:\/\/www.vcgamers.com\/about\/bantuan-docs\/redeem-point\/","title":{"rendered":"Redeem Point"},"content":{"rendered":"<h3>Apa itu Tukar Point?<!-- notionvc: 04b16f21-d822-44fd-bd24-81a804bbce84 --><\/h3>\n<p>Tukar Point adalah fitur yang memungkinkan kamu menukarkan <strong><span class=\"notion-enable-hover\" data-token-index=\"1\">Point<\/span><\/strong> yang kamu kumpulkan di VCGamers menjadi berbagai item menarik yang tersedia.<!-- notionvc: 11f608f0-a0f3-4a81-b06d-3df8499879e5 --><\/p>\n<hr \/>\n<h3>Bagaimana cara melakukan Tukar Point?<!-- notionvc: 5b4c38ab-ebb7-480a-9f67-23e429bda6c4 --><\/h3>\n<p>Berikut langkah-langkahnya:<\/p>\n<ul>\n<li>Login dan buka halaman <strong>Cuan<\/strong><\/li>\n<li>Masuk ke halaman <strong>Redeem Point<\/strong><\/li>\n<li>Pilih <strong>grup item penukaran<\/strong><\/li>\n<li>Pilih <strong>item<\/strong> yang ingin kamu tukarkan<\/li>\n<li>Isi catatan tambahan (jika diperlukan, misal nomor tujuan)<\/li>\n<li>Konfirmasi dengan <strong>PIN<\/strong> kamu. Jika belum memiliki PIN kamu wajib membuat PIN terlebih dulu.<\/li>\n<li>Point kamu akan otomatis dipotong dan proses penukaran dimulai.<\/li>\n<\/ul>\n<p><!-- notionvc: 15af2158-fde9-4ebe-aec7-b521ed813832 --><\/p>\n<hr \/>\n<h3>Apa saja status Penukaran yang akan saya lihat?<!-- notionvc: 8d939b3a-cc18-4b36-883a-b465716bd503 --><\/h3>\n<p>Ada 3 status penukaran yang bisa kamu pantau:<\/p>\n<ul>\n<li><strong>Diproses<\/strong> \u2014 Penukaran sedang diproses<\/li>\n<li><strong>Berhasil<\/strong> \u2014 item sudah berhasil ditransfer ke akun tujuan<\/li>\n<li><strong>Gagal<\/strong> \u2014 proses penukaran gagal, dan Point kamu akan otomatis di-refund kembali ke akun<\/li>\n<\/ul>\n<p><!-- notionvc: 84fd7410-3679-44a6-9c99-5dabc7868fa8 --><\/p>\n<hr \/>\n<h3>Bagaimana jika Penukaran Point saya gagal? Apakah Point saya hangus?<!-- notionvc: abf25936-b383-40e2-8f1c-ac69f8619d81 --><\/h3>\n<p>Tenang, Point kamu <strong><span class=\"notion-enable-hover\" data-token-index=\"1\">tidak hangus<\/span><\/strong>. Jika penukaran berstatus Gagal, sistem akan otomatis melakukan <strong><span class=\"notion-enable-hover\" data-token-index=\"3\">refund Point<\/span> <\/strong>ke akun kamu.<!-- notionvc: 279c0e40-f0a9-460a-a80b-b46e174002f4 --><\/p>\n<hr \/>\n<h3>Berapa lama proses penukaran berlangsung?<!-- notionvc: f59eabb7-5449-4721-b77e-0bec0196f8b0 --><\/h3>\n<p>Estimasi durasi pemrosesan akan ditampilkan melalui <strong><span class=\"notion-enable-hover\" data-token-index=\"1\">snackbar<\/span><\/strong> saat kamu melakukan redeem. Durasi dapat berbeda-beda tergantung jenis item yang kamu tukarkan.<!-- notionvc: 508399b4-75d2-4f48-9b0c-c33a651f80c1 --><\/p>\n<hr \/>\n<h3>Bagaimana cara menghubungi admin terkait kendala penukaran saya?<!-- notionvc: 26e57402-84d8-49b9-b7e8-dbc1517837ac --><\/h3>\n<p>Pada halaman riwayat redeem, tersedia tombol <span class=\"notion-enable-hover\" data-token-index=\"1\">&#8216;<strong>Hubungi Admin&#8217;<\/strong><\/span> dan tombol <span class=\"notion-enable-hover\" data-token-index=\"3\">&#8216;<strong>Salin ID Redeem<\/strong>&#8216;<\/span>. ID Redeem memiliki format <strong><span class=\"notion-enable-hover\" data-token-index=\"5\">RED-XXXXXXX<\/span><\/strong> yang bisa kamu sertakan saat menghubungi admin agar penanganan lebih cepat.<!-- notionvc: 5b97e267-dbca-4b81-9416-c901427c57bf --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Apa itu Tukar Point? Tukar Point adalah fitur yang memungkinkan kamu menukarkan Point yang kamu kumpulkan di VCGamers menjadi<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[28],"doc_tag":[35],"class_list":["post-12287","docs","type-docs","status-publish","hentry","doc_category-marketplace","doc_tag-marketplace"],"year_month":"2026-05","word_count":212,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"VCGamers","author_nicename":"admin","author_url":"https:\/\/www.vcgamers.com\/about\/author\/admin\/"},"doc_category_info":[{"term_name":"Produk Digital","term_url":"https:\/\/www.vcgamers.com\/about\/bantuan-cats\/marketplace\/"}],"doc_tag_info":[{"term_name":"Marketplace","term_url":"https:\/\/www.vcgamers.com\/about\/bantuan-tags\/marketplace\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Redeem Point - Pusat Bantuan VCGamers<\/title>\n<meta name=\"description\" content=\"Apa itu Tukar Point? 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