{"id":12287,"date":"2026-05-11T16:20:09","date_gmt":"2026-05-11T09:20:09","guid":{"rendered":"https:\/\/www.vcgamers.com\/about\/?post_type=docs&p=12287"},"modified":"2026-05-19T12:21:40","modified_gmt":"2026-05-19T05:21:40","password":"","slug":"tukar-point","status":"publish","type":"docs","link":"https:\/\/www.vcgamers.com\/about\/bantuan-docs\/tukar-point\/","title":{"rendered":"Tukar Point"},"content":{"rendered":"

Apa itu Tukar Point?<\/h3>\n

Tukar Point adalah fitur yang memungkinkan kamu menukarkan Point<\/span><\/strong> yang kamu kumpulkan di VCGamers menjadi berbagai item menarik yang tersedia.<\/p>\n

\n

Bagaimana cara melakukan Tukar Point?<\/h3>\n

Berikut langkah-langkahnya:<\/p>\n

    \n
  • Login dan buka halaman Cuan\"\"<\/strong><\/strong><\/li>\n
  • Tekan tombol Tukar Point\"\"<\/strong><\/li>\n
  • Pilih\u00a0item penukaran\"\"<\/strong><\/li>\n
  • Pilih nominal<\/strong> atau variasi<\/strong> yang kamu inginkan\"\"<\/li>\n
  • Isi catatan tambahan (jika diperlukan, misal nomor tujuan)<\/li>\n
  • Konfirmasi dengan PIN<\/strong> kamu. Jika belum memiliki PIN kamu wajib membuat PIN terlebih dulu.<\/li>\n
  • Point kamu akan otomatis dipotong dan proses penukaran dimulai.<\/li>\n<\/ul>\n

    <\/p>\n

    \n

    Apa saja status Penukaran yang akan saya lihat?<\/h3>\n

    Ada 3 status penukaran yang bisa kamu pantau:<\/p>\n

      \n
    • Diproses<\/strong> \u2014 Penukaran sedang diproses<\/li>\n
    • Berhasil<\/strong> \u2014 item sudah berhasil ditransfer ke akun tujuan<\/li>\n
    • Gagal<\/strong> \u2014 proses penukaran gagal, dan Point kamu akan otomatis di-refund kembali ke akun<\/li>\n<\/ul>\n

      <\/p>\n

      \n

      Bagaimana jika Penukaran Point saya gagal? Apakah Point saya hangus?<\/h3>\n

      Tenang, Point kamu tidak hangus<\/span><\/strong>. Jika penukaran berstatus Gagal, sistem akan otomatis melakukan refund Point<\/span> <\/strong>ke akun kamu.<\/p>\n

      \n

      Berapa lama proses penukaran berlangsung?<\/h3>\n

      Estimasi durasi pemrosesan akan ditampilkan melalui snackbar<\/span><\/strong> saat kamu melakukan redeem. Durasi dapat berbeda-beda tergantung jenis item yang kamu tukarkan.<\/p>\n

      \n

      Bagaimana jika saya salah menuliskan informasi yang dibutuhkan?<\/strong><\/span><\/h3>\n

      Setiap penukaran point memerlukan catatan tambahan yang diperlukan seperti (nomor hp, user ID, alamat dan\/atau email) untuk proses penukaran.<\/p>\n

      Hampir semua proses penukaran dilakukan secara otomatis<\/strong> oleh sistem, jadi jika ada salah penulisan, maka penukaran tersebut tetap dianggap valid dan diluar tanggung jawab VCGamers.<\/strong><\/p>\n

      Maka dari itu, harap bisa cek kembali informasi yang ditulis saat melakukan penukaran Point ya!<\/p>\n

      \n

      Bagaimana cara menghubungi admin terkait kendala penukaran saya?<\/h3>\n

      Pada halaman riwayat redeem, tersedia tombol ‘Hubungi Admin’<\/strong><\/span> dan tombol ‘Salin ID Redeem<\/strong>‘<\/span>. ID Redeem memiliki format RED-XXXXXXX<\/span><\/strong> yang bisa kamu sertakan saat menghubungi admin agar penanganan lebih cepat.<\/p>\n

      \n

      <\/p>\n","protected":false},"excerpt":{"rendered":"

      Apa itu Tukar Point? Tukar Point adalah fitur yang memungkinkan kamu menukarkan Point yang kamu kumpulkan di VCGamers menjadi<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[28],"doc_tag":[35],"class_list":["post-12287","docs","type-docs","status-publish","hentry","doc_category-marketplace","doc_tag-marketplace"],"year_month":"2026-07","word_count":279,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"VCGamers","author_nicename":"admin","author_url":"https:\/\/www.vcgamers.com\/about\/author\/admin\/"},"doc_category_info":[{"term_name":"Produk Digital","term_url":"https:\/\/www.vcgamers.com\/about\/bantuan-cats\/marketplace\/"}],"doc_tag_info":[{"term_name":"Marketplace","term_url":"https:\/\/www.vcgamers.com\/about\/bantuan-tags\/marketplace\/"}],"yoast_head":"\nTukar Point - Pusat Bantuan VCGamers<\/title>\n<meta name=\"description\" content=\"Apa itu Tukar Point? 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