{"id":2845,"date":"2023-11-17T22:13:16","date_gmt":"2023-11-17T22:13:16","guid":{"rendered":"https:\/\/www.vcgamers.com\/about\/?post_type=docs&#038;p=2845"},"modified":"2026-04-09T12:01:51","modified_gmt":"2026-04-09T05:01:51","password":"","slug":"cara-komplain-pesanan","status":"publish","type":"docs","link":"https:\/\/www.vcgamers.com\/about\/en\/bantuan-docs\/how-to-complain-order\/","title":{"rendered":"How to complain about an order"},"content":{"rendered":"<p>If you experience problems with your order after the order status changes to shipped*, such as the product not matching the description information, the quantity not matching, or other problems that make you feel disadvantaged, you can submit a complaint.\u00a0<strong>Order Complaints <\/strong>If the order status has changed to Shipped for more than 3 minutes, the system will automatically hold the balance and not immediately forward it to the Seller.<\/p>\n<p>The following are the steps for submitting a complaint:<\/p>\n<ul>\n<li>Click the button <strong>Complaint Submission<\/strong>\u00a0available in the order details<img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-11831 size-medium\" src=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171207\/SCR-20260309-oxtz-211x300.png\" alt=\"\" width=\"211\" height=\"300\" srcset=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171207\/SCR-20260309-oxtz-211x300.png 211w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171207\/SCR-20260309-oxtz-721x1024.png 721w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171207\/SCR-20260309-oxtz-768x1091.png 768w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171207\/SCR-20260309-oxtz-8x12.png 8w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171207\/SCR-20260309-oxtz-250x355.png 250w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171207\/SCR-20260309-oxtz.png 950w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/><\/li>\n<li><span data-sheets-value=\"{\" data-sheets-userformat=\"{\">Select the problem you are experiencing<br \/>\n<img decoding=\"async\" class=\"aligncenter wp-image-11832 size-medium\" src=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171251\/SCR-20260309-oygm-223x300.png\" alt=\"\" width=\"223\" height=\"300\" srcset=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171251\/SCR-20260309-oygm-223x300.png 223w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171251\/SCR-20260309-oygm-762x1024.png 762w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171251\/SCR-20260309-oygm-768x1032.png 768w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171251\/SCR-20260309-oygm-9x12.png 9w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171251\/SCR-20260309-oygm-250x336.png 250w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171251\/SCR-20260309-oygm.png 960w\" sizes=\"(max-width: 223px) 100vw, 223px\" \/><\/span><\/li>\n<li>Click <strong>Upload Proof\u00a0 <\/strong>and select the screenshot or video file <em>in-game<\/em> which shows that your order has not been received<strong><img decoding=\"async\" class=\"aligncenter wp-image-11833 size-medium\" src=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171402\/SCR-20260309-oywr-210x300.png\" alt=\"\" width=\"210\" height=\"300\" srcset=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171402\/SCR-20260309-oywr-210x300.png 210w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171402\/SCR-20260309-oywr-717x1024.png 717w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171402\/SCR-20260309-oywr-768x1097.png 768w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171402\/SCR-20260309-oywr-8x12.png 8w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171402\/SCR-20260309-oywr-250x357.png 250w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171402\/SCR-20260309-oywr.png 942w\" sizes=\"(max-width: 210px) 100vw, 210px\" \/><\/strong><\/li>\n<li><span data-sheets-value=\"{\" data-sheets-userformat=\"{\">Write the details of the problem briefly and clearly.\u00a0 <\/span><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-11834 size-medium\" src=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171451\/SCR-20260309-ozsj-212x300.png\" alt=\"\" width=\"212\" height=\"300\" srcset=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171451\/SCR-20260309-ozsj-212x300.png 212w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171451\/SCR-20260309-ozsj-724x1024.png 724w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171451\/SCR-20260309-ozsj-768x1086.png 768w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171451\/SCR-20260309-ozsj-8x12.png 8w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171451\/SCR-20260309-ozsj-250x353.png 250w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171451\/SCR-20260309-ozsj.png 952w\" sizes=\"(max-width: 212px) 100vw, 212px\" \/><\/li>\n<li><span data-sheets-value=\"{\" data-sheets-userformat=\"{\">Check the point &quot;All information and attachments are correct and can be accounted for&quot; then click the &quot;Send Complaint&quot; button.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-11835 size-medium\" src=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171556\/SCR-20260309-paij-211x300.png\" alt=\"\" width=\"211\" height=\"300\" srcset=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171556\/SCR-20260309-paij-211x300.png 211w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171556\/SCR-20260309-paij-721x1024.png 721w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171556\/SCR-20260309-paij-768x1091.png 768w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171556\/SCR-20260309-paij-8x12.png 8w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171556\/SCR-20260309-paij-250x355.png 250w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171556\/SCR-20260309-paij.png 952w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/><\/span><\/li>\n<li>Please double check that the product has not yet been received. If not, press the button <strong>Submit a Complaint<\/strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-11836 size-medium\" src=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171722\/SCR-20260309-parn-211x300.png\" alt=\"\" width=\"211\" height=\"300\" srcset=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171722\/SCR-20260309-parn-211x300.png 211w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171722\/SCR-20260309-parn-719x1024.png 719w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171722\/SCR-20260309-parn-768x1094.png 768w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171722\/SCR-20260309-parn-8x12.png 8w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171722\/SCR-20260309-parn-250x356.png 250w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171722\/SCR-20260309-parn.png 952w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/><\/li>\n<li>You&#039;ll be directed to the complaint chat window. Wait for confirmation from the seller and check regularly for updates.<\/li>\n<li>If you need further assistance from the Admin, press the 3 dots button in the top right corner of the moderation chat window.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-11837 size-medium\" src=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171942\/SCR-20260309-pbas-213x300.png\" alt=\"\" width=\"213\" height=\"300\" srcset=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171942\/SCR-20260309-pbas-213x300.png 213w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171942\/SCR-20260309-pbas-728x1024.png 728w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171942\/SCR-20260309-pbas-768x1080.png 768w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171942\/SCR-20260309-pbas-9x12.png 9w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171942\/SCR-20260309-pbas-250x352.png 250w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09171942\/SCR-20260309-pbas.png 950w\" sizes=\"(max-width: 213px) 100vw, 213px\" \/><\/li>\n<li>Then press the button <strong>Invite Admin<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-11838\" src=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09172033\/SCR-20260309-pbjt-210x300.png\" alt=\"\" width=\"210\" height=\"300\" srcset=\"https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09172033\/SCR-20260309-pbjt-210x300.png 210w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09172033\/SCR-20260309-pbjt-718x1024.png 718w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09172033\/SCR-20260309-pbjt-768x1095.png 768w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09172033\/SCR-20260309-pbjt-8x12.png 8w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09172033\/SCR-20260309-pbjt-250x356.png 250w, https:\/\/cdn.vcgamers.com\/about\/wp-content\/uploads\/2023\/11\/09172033\/SCR-20260309-pbjt.png 950w\" sizes=\"(max-width: 210px) 100vw, 210px\" \/><\/strong><\/li>\n<\/ul>\n<p>Additional information:<\/p>\n<ul>\n<li>Admin will join automatically, if the problem is long and\/or unresolved.<\/li>\n<li>Buyers can only respond to moderation when the moderation chat status is \u201cWaiting for buyer response\u201d.<\/li>\n<li>If the order status is complete or the buyer confirms receipt of the order, the balance will be immediately forwarded to the seller so that complaints\/moderation can no longer be submitted.<\/li>\n<li>If your order experiences problems after the delivery status in the system changes to Order Completed, you can complain to the seller via the available chat feature regarding the problems you are experiencing.<\/li>\n<li>If you have already received the order while the complaint is ongoing, you can press the Resolve Complaint button so that the balance can be forwarded to the seller.<\/li>\n<\/ul>\n<p><em>Notes :\u00a0<\/em><\/p>\n<ul>\n<li>Make sure you have checked your order correctly before pressing the Order Received button.<\/li>\n<li>Never confirm that an order has been received if you have not received the order validly.<\/li>\n<li>Problems experienced after the buyer confirms receipt are beyond VCGamers&#039; responsibility.<\/li>\n<li>If you experience problems during the complaint process, please contact us via email support@vcgamers.com so that your problem can be followed up immediately.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>If you experience problems with your order after the order status changes to sent*, such as the product does not match the information<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[28],"doc_tag":[35],"class_list":["post-2845","docs","type-docs","status-publish","hentry","doc_category-marketplace","doc_tag-marketplace"],"year_month":"2026-06","word_count":324,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"VCGamers","author_nicename":"admin","author_url":"https:\/\/www.vcgamers.com\/about\/en\/author\/admin\/"},"doc_category_info":[{"term_name":"Produk Digital","term_url":"https:\/\/www.vcgamers.com\/about\/en\/bantuan-cats\/marketplace\/"}],"doc_tag_info":[{"term_name":"Marketplace","term_url":"https:\/\/www.vcgamers.com\/about\/en\/bantuan-tags\/marketplace-2\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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