{"id":12545,"date":"2026-07-22T18:15:21","date_gmt":"2026-07-22T11:15:21","guid":{"rendered":"https:\/\/www.vcgamers.com\/about\/?post_type=docs&#038;p=12545"},"modified":"2026-07-22T18:30:43","modified_gmt":"2026-07-22T11:30:43","password":"","slug":"faq-rata-rata-waktu-balas-pesan-dan-persentase-chat-dibalas","status":"publish","type":"docs","link":"https:\/\/www.vcgamers.com\/about\/en\/bantuan-docs\/faq-average-message-reply-time-and-percentage-of-chats-replied-to\/","title":{"rendered":"Reply Time and Chat Percentage"},"content":{"rendered":"<h3>What is the \u201cAverage Message Reply Time\u201d and \u201c% Chat Reply\u201d information in the seller profile?<\/h3>\n<p class=\"isSelectedEnd\">This information shows how quickly and actively sellers respond to chats from buyers. Two metrics are displayed:<\/p>\n<ul data-spread=\"true\">\n<li><strong>Average Message Reply Time<\/strong><br \/>\nThe estimated average time it takes a seller to respond to a buyer&#039;s message. The shorter the time, the quicker the seller responds to incoming chats.<\/li>\n<li><strong>% Chat Reply<\/strong><br \/>\nPercentage of chats from buyers that were successfully replied to by sellers. Chats that were only replied to after more than <strong>12 hours<\/strong> will be considered unanswered and may affect the seller&#039;s chat reply percentage.<\/li>\n<\/ul>\n<h3>Are all seller replies counted in this metric?<\/h3>\n<ul>\n<li class=\"isSelectedEnd\">No. Only replies are sent and written. <strong>directly by the seller<\/strong> which will be counted as a response.<\/li>\n<li class=\"isSelectedEnd\">Auto-replies, such as <strong>Auto-Reply<\/strong>, do not count as valid replies in chat performance calculations.<\/li>\n<li class=\"isSelectedEnd\">In addition, the time that passes when the store is in open status <strong>closed<\/strong> will not be included in the calculation of average message reply time.<\/li>\n<li class=\"isSelectedEnd\">Chat performance is calculated based on chat activity during <strong>Last 7 days<\/strong> and will be updated periodically.<\/li>\n<\/ul>\n<h3>Where can I see my chat performance as a seller?<\/h3>\n<p class=\"isSelectedEnd\">You can monitor the following information directly via <strong>seller conversation page<\/strong>:<\/p>\n<ul data-spread=\"false\">\n<li>Average message reply time.<\/li>\n<li>Percentage of chats replied to.<\/li>\n<li>Chat performance over the last 7 days.<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">This information can be used to help you evaluate the speed and consistency in responding to customer inquiries.<\/p>\n<h3>Why is chat performance important for sellers?<\/h3>\n<p class=\"isSelectedEnd\">A fast and consistent response can help buyers obtain the information they need before making a transaction. Good chat performance can also increase buyer trust and comfort when communicating with sellers.<\/p>\n<h3>How to improve chat performance?<\/h3>\n<p class=\"isSelectedEnd\">To maintain good chat performance, sellers are advised to:<\/p>\n<ul data-spread=\"false\">\n<li>Reply to buyer messages as soon as possible and no more than 12 hours.<\/li>\n<li>Check the seller&#039;s chat page regularly.<\/li>\n<li>Provide clear and appropriate answers to buyer questions.<\/li>\n<li>Set the store status to <strong>closed<\/strong> when you are unable to serve or reply to chats.<\/li>\n<li>Don&#039;t just rely on Auto-Reply because auto-replies don&#039;t count as valid responses.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>What is the \u201cAverage Message Reply Time\u201d and \u201c% Chat Replies\u201d information in a seller profile? This information shows<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[28],"doc_tag":[35],"class_list":["post-12545","docs","type-docs","status-publish","hentry","doc_category-marketplace","doc_tag-marketplace"],"year_month":"2026-07","word_count":307,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"VCGamers","author_nicename":"admin","author_url":"https:\/\/www.vcgamers.com\/about\/en\/author\/admin\/"},"doc_category_info":[{"term_name":"Produk Digital","term_url":"https:\/\/www.vcgamers.com\/about\/en\/bantuan-cats\/marketplace\/"}],"doc_tag_info":[{"term_name":"Marketplace","term_url":"https:\/\/www.vcgamers.com\/about\/en\/bantuan-tags\/marketplace-2\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Waktu Balas dan Persentase Chat - Pusat Bantuan VCGamers<\/title>\n<meta name=\"description\" content=\"Apa itu informasi \u201cRata-rata Waktu Balas Pesan\u201d dan \u201c % Chat Dibalas \u201d di profil penjual? 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