To maintain application performance and manage data more optimally, VCGamers applies storage time limits for several types of data in the application.<\/p>\n
Please note that some data will be permanently deleted<\/strong> after passing its storage period and irreversible<\/strong>. Therefore, we recommend that you save important information before data is deleted from the system.<\/p>\n <\/p>\n VCGamers app only displays last 90 days transaction history<\/strong> to maintain performance and make data searching easier.<\/p>\n No need to worry, longer transactions not lost<\/strong> and remains stored in the system. You can access it at any time via the feature Old Data Request<\/strong>.<\/p>\n The balance withdrawal history is stored for 90 days<\/strong>.<\/p>\n After passing the time limit, the data will be permanently deleted and cannot be recovered<\/strong>. If you need withdrawal data for administrative or personal record keeping purposes, we recommend saving proof of withdrawal before the retention period expires.<\/p>\n Conversation history in the app is stored for 20 days<\/strong>.<\/p>\n After passing the time limit, all chat history will be deleted. permanently deleted and cannot be recovered<\/strong>.<\/p>\n If you are experiencing any transaction or account related issues, we recommend contacting Customer Support immediately before your chat history is deleted.<\/p>\n Notifications in the app are stored for 30 days<\/strong>.<\/p>\n After passing the time limit, the notification will permanently deleted and cannot be recovered<\/strong>. If there is important information in the notification, we recommend saving it before deleting the data from the app.<\/p>\n Q: Will my old transactions be lost?<\/strong> Q: How do I access transactions older than 90 days?<\/strong> Q: How long will the download link be valid?<\/strong> Q: What should I do if the download link has expired?<\/strong> Q: Can balance withdrawal data be requested again after more than 90 days?<\/strong> Q: How long is chat history stored?<\/strong> Q: How long are notifications stored?<\/strong> Still have questions or need further assistance? Please contact us. VCGamers Customer Support<\/strong> through the help channels available in the application.<\/p>","protected":false},"excerpt":{"rendered":" To maintain application performance and manage data more optimally, VCGamers applies storage time limits for several types of data.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[28],"doc_tag":[35],"class_list":["post-12468","docs","type-docs","status-publish","hentry","doc_category-marketplace","doc_tag-marketplace"],"year_month":"2026-09","word_count":566,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"VCGamers","author_nicename":"admin","author_url":"https:\/\/www.vcgamers.com\/about\/en\/author\/admin\/"},"doc_category_info":[{"term_name":"Produk Digital","term_url":"https:\/\/www.vcgamers.com\/about\/en\/bantuan-cats\/marketplace\/"}],"doc_tag_info":[{"term_name":"Marketplace","term_url":"https:\/\/www.vcgamers.com\/about\/en\/bantuan-tags\/marketplace-2\/"}],"yoast_head":"\n
\n<\/div>\nData Retention Period<\/h3>\n
\n\n
\n Data Types<\/strong><\/td>\n Shelf Life<\/strong><\/td>\n Status After Passing the Deadline<\/strong><\/td>\n<\/tr>\n \n Transaction History<\/td>\n 90 days<\/td>\n Not displayed in the app, but still saved and can be requested via the feature Old Data Request<\/strong>.<\/td>\n<\/tr>\n \n Balance Withdrawal History<\/td>\n 90 days<\/td>\n Permanently deleted and cannot be recovered.<\/strong><\/td>\n<\/tr>\n \n Chat History<\/td>\n 20 days<\/td>\n Permanently deleted and cannot be recovered.<\/strong><\/td>\n<\/tr>\n \n Notifications<\/td>\n 30 days<\/td>\n Permanently deleted and cannot be recovered.<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n<\/div>\nTransaction History<\/h3>\n
How to Access Transaction History More Than 90 Days<\/h3>\n
\n
Important Information<\/h3>\n
\n
\n<\/div>\nBalance Withdrawal History<\/h3>\n
\n<\/div>\nChat History<\/h3>\n
\n<\/div>\nNotifications<\/h3>\n
\n<\/div>\nFrequently Asked Questions<\/h3>\n
\nA:<\/strong> No. Transactions older than 90 days are not displayed in the app, but are still stored and can be requested via the feature. Old Data Request<\/strong>.<\/p>\n
\n<\/div>\n
\nA:<\/strong> Open menu Transaction \u2192 Request Old Data<\/strong>, select the desired date range and transaction type, then submit the request. Once processed, you'll receive an email containing a download link for the CSV file.<\/p>\n
\n<\/div>\n
\nA:<\/strong> Download link valid for 24\u201348 hours<\/strong> since the email was received.<\/p>\n
\n<\/div>\n
\nA:<\/strong> Please submit a new request via the menu Old Data Request<\/strong>.<\/p>\n
\n<\/div>\n
\nA:<\/strong> No. Balance withdrawal history will be permanently deleted after 90 days and cannot be recovered.<\/p>\n
\n<\/div>\n
\nA:<\/strong> Chat history is stored for 20 days<\/strong> and will be permanently deleted after the time limit has passed.<\/p>\n
\n<\/div>\n
\nA:<\/strong> Notifications are stored for 30 days<\/strong> and will be permanently deleted after the time limit has passed.<\/p>\n
\n<\/div>\n