{"id":12287,"date":"2026-05-11T16:20:09","date_gmt":"2026-05-11T09:20:09","guid":{"rendered":"https:\/\/www.vcgamers.com\/about\/?post_type=docs&p=12287"},"modified":"2026-05-19T12:21:40","modified_gmt":"2026-05-19T05:21:40","password":"","slug":"tukar-point","status":"publish","type":"docs","link":"https:\/\/www.vcgamers.com\/about\/en\/bantuan-docs\/exchange-points\/","title":{"rendered":"Exchange Points"},"content":{"rendered":"

What is Exchange Points?<\/h3>\n

Exchange Points is a feature that allows you to exchange Points<\/span><\/strong> that you collect in VCGamers into various interesting items that are available.<\/p>\n

\n

How do I exchange points?<\/h3>\n

Here are the steps:<\/p>\n

    \n
  • Login and open the page Profit\"\"<\/strong><\/strong><\/li>\n
  • Press the button Exchange Points\"\"<\/strong><\/li>\n
  • Choose\u00a0exchange items\"\"<\/strong><\/li>\n
  • Choose nominal<\/strong> or variation<\/strong> what you want\"\"<\/li>\n
  • Fill in additional notes (if necessary, e.g. destination number)<\/li>\n
  • Confirm with PIN<\/strong> If you don't have a PIN, you must create one first.<\/li>\n
  • Your points will be automatically deducted and the exchange process will begin.<\/li>\n<\/ul>\n

    <\/p>\n

    \n

    What Exchange statuses will I see?<\/h3>\n

    There are 3 exchange statuses that you can monitor:<\/p>\n

      \n
    • Processed<\/strong> \u2014 Exchange is being processed<\/li>\n
    • Succeed<\/strong> \u2014 the item has been successfully transferred to the destination account<\/li>\n
    • Fail<\/strong> \u2014 the exchange process failed, and your points will be automatically refunded back to your account.<\/li>\n<\/ul>\n

      <\/p>\n

      \n

      What if my Points Exchange fails? Will my Points be forfeited?<\/h3>\n

      Relax, your point not burnt<\/span><\/strong>. If the exchange status is Failed, the system will automatically perform Refund Point<\/span> <\/strong>to your account.<\/p>\n

      \n

      How long does the exchange process take?<\/h3>\n

      Estimated processing time will be displayed via snack bar<\/span><\/strong> when you redeem. The duration may vary depending on the type of item you redeem.<\/p>\n

      \n

      What if I write the required information incorrectly?<\/strong><\/span><\/h3>\n

      Each point exchange requires additional necessary notes such as (cell phone number, user ID, address and\/or email) for the exchange process.<\/p>\n

      Almost all the exchange process is done automatically<\/strong> by the system, so if there is a typo, the exchange will still be considered valid and beyond VCGamers' responsibility.<\/strong><\/p>\n

      Therefore, please double-check the information written when exchanging Points!<\/p>\n

      \n

      How do I contact the admin regarding my exchange problem?<\/h3>\n

      On the redeem history page, there is a button \u2018'\u2018Contact Admin'\u2019<\/strong><\/span> and buttons \u2018'\u2018Copy Redeem ID<\/strong>\u2018'\u2018<\/span>. Redeem ID has the format RED-XXXXXXX<\/span><\/strong> which you can include when contacting the admin for faster handling.<\/p>\n

      \n

      <\/p>","protected":false},"excerpt":{"rendered":"

      What is Point Exchange? 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