Hello Seller!<\/p>\n
When a buyer submits a complaint, you will enter the process moderation<\/strong>. At this stage, you as a seller are required to provide a response as quickly as possible \u2014 so that the problem is resolved quickly and the store's performance is maintained.<\/p>\n Unfortunately, there are still many sellers who are slow to respond to this process, even to the point of not responding at all. This is a big risk for your store!<\/p>\n <\/p>\n \u274c The system can decide Buyer wins<\/strong>\u00a0because there is no response from the seller <\/p>\n 1. Set the Moderation Check Schedule on the Seller Dashboard<\/strong><\/p>\n Please check and reply immediately by providing proof of direct delivery from a valid supplier.<\/p>\n 2. Be Professional and Objective<\/strong><\/p>\n Avoid emotions. Explain the situation with clear evidence or chronology (eg: screenshots, proof of delivery, etc.).<\/p>\n 3. Monitor Active Emails and Notifications<\/strong><\/p>\n Don't miss information from the system regarding complaint status.<\/p>\n <\/p>\n \u201cSilence during moderation = considered agreement. Quick response can save your reputation & income!\u201d<\/p>\n <\/p>\n The moderation process (complaint) is an important moment to defend your store. Don't take it lightly, because one complaint can have a big impact.<\/p>\n Come on, make it a habit to check moderation regularly and always respond quickly and clearly!<\/p>","protected":false},"excerpt":{"rendered":" Hello Seller! When a buyer submits a complaint, you will enter the moderation process. At this stage, you as<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[28],"doc_tag":[],"class_list":["post-11074","docs","type-docs","status-publish","hentry","doc_category-marketplace"],"year_month":"2026-06","word_count":219,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"VCGamers","author_nicename":"admin","author_url":"https:\/\/www.vcgamers.com\/about\/en\/author\/admin\/"},"doc_category_info":[{"term_name":"Produk Digital","term_url":"https:\/\/www.vcgamers.com\/about\/en\/bantuan-cats\/marketplace\/"}],"doc_tag_info":[],"yoast_head":"\n\ud83d\udea8 Impact If You Are Late or Do Not Respond to Moderation:<\/h4>\n
\n\u274c Balance returned to buyer<\/strong>\u00a0and you can't object
\n\u274c Store reputation is declining<\/strong>, because it is recorded as an uncooperative seller
\n\u274c Can trigger bad rating & buyer trust decreases<\/strong>
\n\u274c If it happens often, the store can be CLOSED by the system.<\/strong><\/p>\n\u2705 How to Deal with Complaints (Moderation) Wisely:<\/h4>\n
\ud83d\udca1 Important Tips:<\/h4>\n
\ud83c\udfaf Conclusion<\/h4>\n